Refund policy
Last Updated: June 2026
At Kooyzin, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your options.
Return Eligibility
To be eligible for a return, the following conditions must be met:
• The item must be returned within 30 days of the delivery date.
• The item must be unused, unwashed, and in its original condition.
• The item must be in its original packaging with all tags, labels, and accessories included.
• Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for return:
• Items that have been used, washed, or altered.
• Items returned more than 30 days after delivery.
• Items not in their original condition or packaging.
• Items purchased on final sale or marked as non-returnable at the time of purchase.
• Gift cards.
How to Initiate a Return
To initiate a return, please contact our customer support team before sending any items back:
• Email: support@kooyzin.com
• Phone: +1 609-447-2982
Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with return instructions within 1 to 2 business days.
Damaged Items
If your item arrived damaged during shipping, please contact us within 7 days of delivery. Include your order number, a description of the damage, and clear photographs of the damaged item and packaging. We will arrange for a replacement or a full refund at no additional cost to you.
Defective Products
If your item is defective or not functioning as intended, please contact us within 30 days of delivery. We will assess the situation and offer a replacement, repair, or refund as appropriate. Proof of purchase and a description of the defect are required.
Wrong Item Received
If you received an item that is different from what you ordered, please contact us immediately at support@kooyzin.com with your order number and a photo of the item received. We will send the correct item or issue a full refund as quickly as possible.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Return Shipping Costs
Kooyzin covers all return shipping costs. There is no cost to you when returning an item. Please contact us at support@kooyzin.com to receive your return instructions and a prepaid return label before sending any item back.
Contact Us
For any return or refund inquiries, please reach out to our customer support team:
• Email: support@kooyzin.com
• Phone: +1 609-447-2982
• Business Address: 1340 Asbury Ave #D, Ocean City, NJ 08226, United States