Shipping policy
Last Updated: June 2026
Thank you for shopping with Kooyzin. We are committed to delivering your order safely, reliably, and as quickly as possible. Please read our Shipping Policy carefully to understand our processes, available shipping options, and estimated delivery timelines.
Fulfillment Partner Disclosure
Kooyzin works with trusted third-party suppliers and fulfillment partners to process and ship your orders. This enables us to offer a wide range of quality kitchen accessories while keeping prices competitive. Your order will be fulfilled and shipped directly from our fulfillment partners' facilities. All fulfillment partners are required to meet our quality and service standards.
Order Processing Time
All orders are processed within 1 to 3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive an order confirmation email immediately after your purchase and a separate shipping notification once your order has been dispatched.
Shipping Options & Estimated Delivery Times
We currently ship to all addresses within the United States. At checkout, you may choose from the following shipping options:
Standard Delivery — Free
Estimated delivery time: 7 to 12 business days after shipment.
Standard Delivery is available at no charge on all orders. This is our default shipping option and is the most economical way to receive your Kooyzin order. Most customers within the contiguous United States receive their orders within this window under normal conditions.
Express Delivery — $11.00
Estimated delivery time: 5 to 7 business days after shipment.
Express Delivery is available for a flat fee of $11.00 and is ideal for customers who need their order sooner. Express orders are prioritized during fulfillment and dispatched through faster carrier services to reduce your total wait time.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier's tracking page. Please allow 3 to 5 business days after receiving your tracking email for the tracking details to fully update within the carrier's system.
If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder first. If you still cannot locate it, contact our support team at support@kooyzin.com with your order number and we will investigate promptly.
Shipping Delays
While we do everything possible to ensure timely delivery, certain circumstances beyond our control may cause delays, including:
• Peak shopping periods, holidays, and high-volume order seasons.
• Carrier delays, network backlogs, or service disruptions.
• Severe weather conditions or natural disasters.
• Customs or carrier processing requirements (where applicable).
• Incorrect, incomplete, or undeliverable shipping address provided by the customer.
Kooyzin is not liable for delays caused by shipping carriers or external circumstances outside our control. We appreciate your patience and understanding. If your order is significantly delayed, please contact us and we will work with the carrier to investigate.
Multiple Shipments
If your order includes multiple items, they may be shipped separately from different fulfillment locations and may arrive at different times. You may receive more than one tracking number for the same order. This is completely normal and does not indicate that any part of your order is missing or lost.
Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double-check your shipping details before completing your purchase. If you realize you have entered an incorrect address, contact us immediately at support@kooyzin.com or call +1 609-447-2982. We will do our best to correct it if the order has not yet been fulfilled. Kooyzin cannot be held responsible for packages delivered to an incorrect address submitted by the customer.
Lost or Missing Packages
If your tracking information shows your package as delivered but you have not received it, please take the following steps:
• Check around your property, including the porch, mailbox, side doors, and with neighbors.
• Contact your local post office or carrier directly with your tracking number.
• Allow an additional 2 to 3 business days, as packages are occasionally marked as delivered slightly before actual arrival.
If you have followed the above steps and still cannot locate your package, please contact us at support@kooyzin.com with your order number and tracking information. We will open an investigation with the carrier and work toward a resolution as quickly as possible.
Contact Us
For any shipping-related questions or concerns, please do not hesitate to contact our customer support team:
• Email: support@kooyzin.com
• Phone: +1 609-447-2982
• Business Address: 1340 Asbury Ave #D, Ocean City, NJ 08226, United States
• Support Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time